HERE AT OPTIMEC SYSTEMS, WE PRIDE OURSELVES ON THE BUILD QUALITY AND RELIABILITY OF OUR PRODUCT AND SOFTWARE SOLUTIONS. 

Our support package for the is830 systems includes full remote support using TeamViewer, allowing our team to resolve issues remotely by directly viewing the OMS software. 
 
The best way to raise an issue is via the Customer Support Portal below, or by email contact with one of our technicians. The answers to some simple questions such as the model and instrument serial number, together with a couple of carefully chosen digital pictures can prove most helpful. 
 
There may however be occasions where your support issue cannot be resolved remotely, so we are also fully committed to providing an outstanding level of hardware support. 
 
In the unlikely event of a failure occurring outside the warranty period, Optimec Systems offers a repair service designed to have you up and running as soon as possible and keep instrument downtime to a minimum. 

CUSTOMER SUPPORT PORTAL 

Click below if you wish to report an issue or fault with your Optimec is830
Click below if you wish to request a product enhancement for your Optimec is830
Click below to access the latest software updates for your Optimec is830
 
 

GET IN TOUCH 

For more information about our Optimec is830 solutions, or if you would like to request a sample lens report or book an evaluation trial, please get in touch. 
 
 
VISIT US 
Unit C3, The Haysfield, Spring Lane North, Malvern, Worcestershire WR14 1GF, United Kingdom 
CONNECT WITH US 
OPTIMEC is a Registered Trade Mark Internationally - Nos. 2646632, 1159230, 102007762, 302496079, 87478424. Patent GB2542082. Registered Office: Unit C3, The Haysfield, Spring Lane North, Malvern, Worcestershire WR14 1GF 
 
Optimec Systems Limited is a company registered in England and Wales with Company Number 12549512. 
VAT No.347 0205 27 
Our site uses cookies. For more information, see our cookie policy. Accept cookies and close
Reject cookies Manage settings