Our support package for the is830 systems includes full remote support using TeamViewer, allowing our team to resolve issues remotely by directly viewing the OMS software. 

 

The best way to raise an issue is via the Customer Support Portal below, or by email contact with one of our technicians. The answers to some simple questions such as the model and instrument serial number, together with a couple of carefully chosen digital pictures can prove most helpful. 

 

There may however be occasions where your support issue cannot be resolved remotely, so we are also fully committed to providing an outstanding level of hardware support. 

 

In the unlikely event of a failure occurring outside the warranty period, Optimec Systems offers a repair service designed to have you up and running as soon as possible and keep instrument downtime to a minimum.