HERE AT OPTIMEC SYSTEMS, WE PRIDE OURSELVES ON THE BUILD QUALITY AND RELIABILITY OF OUR PRODUCT AND SOFTWARE SOLUTIONS.
Our support package for the is830 systems includes full remote support using TeamViewer, allowing our team to resolve issues remotely by directly viewing the OMS software. The best way to raise an issue is by email contact with one of our technicians. The answers to some simple questions such as the model and instrument serial number together with a couple of carefully chosen digital pictures can prove most helpful.
There may however be occasions where your support issue cannot be resolved remotely, so we are also fully committed to providing an outstanding level of hardware support. In the unlikely event of a failure occurring outside the warranty period, Optimec Systems offers a repair service designed to have you up and running as soon as possible and keep instrument downtime to a minimum.
GET IN TOUCH
For more information about our Optimec is830 solutions, or if you would like to report a fault, request a sample lens report or book an evaluation trial, please get in touch.